Summary

Summary

Key contributions

Key contributions

Led the complete product design process, from ideation to production, aligning the product with evolving industry trends.

Led the complete product design process, from ideation to production, aligning the product with evolving industry trends.

Created a 0-1 design system, improving efficiency and consistency across 14 engineering teams.

Created a 0-1 design system, improving efficiency and consistency across 14 engineering teams.

Designed high-fidelity interactive prototypes for an MVP. Secured a critical business partnership.

Designed high-fidelity interactive prototypes for an MVP. Secured a critical business partnership.

The pandemic accelerated a shift in clinical trials, making remote participation essential. Our challenge was to create a platform that supported this new decentralized model, allowing participants to engage in trials from their homes. 

The pandemic accelerated a shift in clinical trials, making remote participation essential. Our challenge was to create a platform that supported this new decentralized model, allowing participants to engage in trials from their homes.

The existing process involved multiple applications and tools, which were fragmented and difficult to manage. Our platform needed to simplify the complexity of managing multiple clinical roles and protocols. 

The existing process involved multiple applications and tools, which were fragmented and difficult to manage. Our platform needed to simplify the complexity of managing multiple clinical roles and protocols.

Through extensive research and interviews with clinical teams, we identified three primary user groups:

Through extensive research and interviews with clinical teams, we identified three primary user groups:

After defining the product goal, we had the opportunity to pitch our idea to an industry leader for a potential partnership within just two weeks.

Given the tight timeline, our team spent three days brainstorming the core functionalities for each product area. We explored multiple wireframe options and distilled them into 5-6 key screens for each area, ensuring we could deliver a clear and compelling product story.

After defining the product goal, we had the opportunity to pitch our idea to an industry leader for a potential partnership within just two weeks.

Given the tight timeline, our team spent three days brainstorming the core functionalities for each product area. We explored multiple wireframe options and distilled them into 5-6 key screens for each area, ensuring we could deliver a clear and compelling product story.

With the initial concepts set, I faced three challenges:
1. Product Managers were unfamiliar with design patterns, requiring wireframe adjustments.
2. I was a one-woman design team with only a week to deliver three high-fidelity prototypes.
3. We had a newly developed design system, yet to be tested.

I implemented the new design system, iterating it as needed to meet product requirements. This approach allowed me to refine the wireframes, streamline the high-fi design process, and deliver the prototypes within the deadline.

With the initial concepts set, I faced three challenges:
1. Product Managers were unfamiliar with design patterns, requiring wireframe adjustments.
2. I was a one-woman design team with only a week to deliver three high-fidelity prototypes.
3. We had a newly developed design system, yet to be tested.

I implemented the new design system, iterating it as needed to meet product requirements. This approach allowed me to refine the wireframes, streamline the high-fi design process, and deliver the prototypes within the deadline.

The most complex area was scheduling. Coordinators needed to book multiple appointments over a long period, sometimes spanning years, while adhering to strict time windows (e.g., -1/+2 days) to avoid deviations. For some lab visits, equipment needed to be shipped to participants beforehand.

To address this, I designed the “Schedule of Activities” — an interactive UI that transformed traditional protocol tables into a dynamic scheduler. This tool allowed coordinators to create a schedule at the start of a trial, which the system then auto-populated for each participant based on their first visit.

The most complex area was scheduling. Coordinators needed to book multiple appointments over a long period, sometimes spanning years, while adhering to strict time windows (e.g., -1/+2 days) to avoid deviations. For some lab visits, equipment needed to be shipped to participants beforehand.

To address this, I designed the “Schedule of Activities” — an interactive UI that transformed traditional protocol tables into a dynamic scheduler. This tool allowed coordinators to create a schedule at the start of a trial, which the system then auto-populated for each participant based on their first visit.

Key Benefits of the design:
1. Reduced Manual Work: Coordinators could store the entire protocol upfront, eliminating the need to memorize different versions.

2. Increased Safety: Automated scheduling reduced the risk of human error and protocol deviations.

3. Enhanced Efficiency: Coordinators had a clear overview of appointments and received reminders to ship equipment on time.

Key Benefits of the design:
1. Reduced Manual Work: Coordinators could store the entire protocol upfront, eliminating the need to memorize different versions.

2. Increased Safety: Automated scheduling reduced the risk of human error and protocol deviations.

3. Enhanced Efficiency: Coordinators had a clear overview of appointments and received reminders to ship equipment on time.

Following the positive demo feedback, we quickly moved into the production phase. We persuaded the product team to pause and validate our assumptions with real users before passing the designs to engineering.

User feedback confirmed we were on the right track with product direction and core functionality. However, certain features needed to be more intuitive. I incorporated these insights into a new iteration of the design.

Following the positive demo feedback, we quickly moved into the production phase. We persuaded the product team to pause and validate our assumptions with real users before passing the designs to engineering.

User feedback confirmed we were on the right track with product direction and core functionality. However, certain features needed to be more intuitive. I incorporated these insights into a new iteration of the design.

Final prototypes

Prototype

End-users responded positively to the final design, with most understanding the product immediately. Some noted it felt familiar, like traditional clinical trial management tools, but appreciated the more modern, intuitive interface.

End-users responded positively to the final design, with most understanding the product immediately. Some noted it felt familiar, like traditional clinical trial management tools, but appreciated the more modern, intuitive interface.

By making the design process open and involving stakeholders early, I fostered trust and alignment across teams, ensuring everyone understood the rationale behind design decisions. 

By making the design process open and involving stakeholders early, I fostered trust and alignment across teams, ensuring everyone understood the rationale behind design decisions.

Instead of just advocating for UX, I demonstrated its value through research and design outputs, which directly led to the hiring of a dedicated UX researcher.

Instead of just advocating for UX, I demonstrated its value through research and design outputs, which directly led to the hiring of a dedicated UX researcher.

Balancing the need for high-quality design with business priorities taught me the importance of iteration over perfection. The focus was on delivering a product that met user and business needs efficiently.

Balancing the need for high-quality design with business priorities taught me the importance of iteration over perfection. The focus was on delivering a product that met user and business needs efficiently.

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